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Return or Refund Items You Ordered

Grids London offers returns and refunds for most items within 28 days of receipt of shipment. Most items sold on www.grids-london.co.uk follow our general returns and refund policies. When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had it, and how the item was purchased. We're committed to good quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to return something you've bought.


  • Please make sure that you check your items carefully before they are used.
  • If you change your mind and do not want goods please inform us within 7 days.
  • Goods returned should be unused in original packaging.
  • Goods must be returned carriage paid.
  • We also recommend that if there is any problem with product let us know as soon as possible so we could look into the matter to the earliest.
  • It is your responsibility to ensure you check goods before use.
  • Email us gridslondon@yahoo.co.uk to apply
  • Provide clear picture of the item, label of logistic and write a brief reason for Return & Refund.
  • We will solve the refund issue within 2 business days.